Terms of Service

Welcome to ACE Education Malaysia, operated by WORLD BEST SERVICES MALAYSIA SDN. BHD. (Company Registration: 1310849-A). By accessing our platform, enrolling in 1-on-1 tutoring sessions, or purchasing custom educational assessment packages, you agree to comply with and be bound by the following Terms of Service ("Terms").

1. Tutoring Services & Session Punctuality

ACE Education Malaysia provides private 1-on-1 online and in-centre academic instruction, test preparation (IGCSE, A-Level, IBDP, IELTS, Pearson PTE), and specialized learning support.

• Session Duration: Sessions are scheduled in 60-minute, 90-minute, or 120-minute blocks. Tutors and students are expected to join the virtual whiteboard or arrive at the designated in-home location on time.
• Cancellation & Rescheduling Policy: Session cancellations or rescheduling requests must be submitted at least 24 hours prior to the scheduled start time via the Parent or Student Portal. Cancellations under 24 hours may be subject to a late fee or deduction of session credits in accordance with our operations policy.

2. 100% Tutor Match Guarantee

We are committed to delivering exceptional pedagogical chemistry between student and tutor. If after the first session you feel the assigned tutor is not a perfect fit for your student's learning speed or personality, ACE Education will re-assign a new tutor at no additional charge and credit the initial session hour back to your account.

3. Billing, Packages & Refund Policy

Tuition packages are billed securely in advance. Monthly billing cycles or prepaid hourly packages are available depending on your selected tier.

• Unused hourly package credits remain valid for up to 12 months from purchase.
• Refund requests for unused session hours submitted within 30 days of purchase are processed in full, minus consumed diagnostic evaluation fees.

4. Code of Conduct & Academic Integrity

ACE Education tutors provide guidance, explanation, homework coaching, and test preparation. Tutors do NOT complete graded school assignments, write essays on behalf of students, or engage in academic dishonesty. We empower independent student mastery.

5. Contact Information

For questions regarding these Terms or account inquiries: