Privacy Policy

WORLD BEST SERVICES MALAYSIA SDN. BHD. (Company Registration: 1310849-A, TIN: C 25827609060, SST Registration: W10-2506-32000385) operating as ACE Education Malaysia ("ACE Education", "we", "us", or "our") is committed to protecting the privacy and security of our students, parents, tutors, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our website (https://aceeducation.com.my), enroll in tutoring programs, or utilize our learning portals.

1. Compliance with Malaysian Personal Data Protection Act 2010 (PDPA)

We adhere strictly to the Personal Data Protection Act 2010 (PDPA) principles:

• We do not knowingly collect personal information directly from children under 13 without verifiable parental consent.
• Parent or legal guardian consent is required prior to initiating diagnostic assessments or 1-on-1 tutoring sessions for minors.
• Academic progress reports, session logs, and diagnostic evaluation scores are strictly confidential and shared exclusively with designated parents or guardians.

2. Information We Collect

Depending on your interaction with our services, we may collect the following categories of information:

• Contact Information: Name, parent/guardian email address, phone number, and physical mailing address (for in-home tutoring placements).
• Academic Profile: Grade level, school name, target subjects, current GPA, SAT/ACT test scores, and learning accommodations (e.g., 504 plans or IEPs).
• Billing & Payment Details: Payment transactions are processed through encrypted PCI-DSS compliant third-party payment gateways (such as Stripe). ACE Education does not store full credit card numbers on local servers.
• Usage & Portal Logins: IP address, browser type, diagnostic assessment responses, and interaction timestamps within the Student and Parent Portals.

3. How We Use Your Information

We utilize the collected information strictly for educational and administrative purposes:

• Matching students with vetted subject-matter tutors based on learning speed and personality fit.
• Delivering 1-on-1 online whiteboard lessons and managing schedule appointments.
• Generating parent progress scorecards and weekly diagnostic evaluation summaries.
• Communicating session reminders, invoices, and academic updates.
• Enhancing website security, preventing fraud, and optimizing platform performance.

4. Data Security & Retention

We implement industry-standard technical, physical, and administrative safeguards to protect your personal data against unauthorized access, loss, or alteration. All web communications are encrypted via SSL/TLS (HTTPS). Access to student records is strictly restricted to authorized education directors and designated tutors.

5. Contact Our Data Protection Officer

If you have questions, concerns, or requests regarding your personal information or wish to delete your account data, please contact our Compliance Office: